💡 If your team reports that they have to enter their credentials every time they open MOFFI on mobile, a security option may be enabled in your company settings.

🔍 What causes these recurring disconnections?

MOFFI includes a security rule that limits the lifespan of a session to 48 hours. In practice, this means that users are automatically logged out after this period, even if they haven’t explicitly signed out.

This setting applies to both the web version and the mobile app.

👨‍💻 How to disable the session duration limit?

Here’s how to adjust this setting if you want to prevent automatic disconnections:

1. Log in to MOFFI from a web browser.
2. Go to the Administrator interface.
3. In the menu, click Company, then open the Settings tab.
4. At the bottom of the page, locate the Session Security section.
5. Either disable the option Maximum session validity duration or increase the duration according to your needs.

📅 What happens next?

The change only applies to new sessions. Users who were already logged in before the modification will still be subject to the initial session duration, but once they reconnect, their session will follow the new rule.

✅ Summary

• Frequent disconnections are often related to an active session duration setting.
• This setting can be modified from the Administrator → Company → Settings interface.
• The change only applies to new connections.

ℹ️ For specific cases or additional support, feel free to contact our support team.

👉 Good to know: If your users log in via a Single Sign-On (SSO) system (such as Microsoft or Google credentials), session management may also depend on your company’s security policies.