ℹ️ The MOFFI contract includes an initial commitment period, followed by automatic renewal, with the option to terminate under specific timing rules.

⏳ What is the commitment period?

• The contract is signed for a fixed period, generally between 3 and 12 months, starting from the service activation date.
• This duration is specified in the order form.

🔁 What happens after the initial period?

• The contract is automatically renewed for the same duration, unless otherwise specified.
• You can request termination at any time, but it will only take effect on the next contract anniversary date.

✉️ How to terminate?

• The termination request must be sent at least 3 months before the anniversary date.
• It must be submitted via registered letter with acknowledgment of receipt.

📦 What happens after the contract ends?

💾 Data and reversibility

• You have 30 days after the contract ends to request a data export (in CSV or equivalent format).
• This request must be made in writing to MOFFI support.

🧹 Data anonymization

• If no export is requested, data is retained for 1 year for legal or archival purposes.
• After this period, it is irreversibly anonymized.
• This includes personal data, booking history, and connection logs.

🔒 Secure hosting

• Throughout this period, your data is hosted in France in a secure environment certified to ISO 27001.

📩 Questions? The MOFFI support team is available to guide you every step of the way.